Jabal Omar Marriott Hotel Makkah
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As usual the hotel was very good and their Duty Manager Yunus did above and beyond to accommodate us with two rooms next to each other by upgrading us from Junior Suites to Larger Suites. However, having been here in 2018 for Hajj which is like a very busy season, one big difference was the buffet both breakfast and dinner which were very mediocre considering Marriott being a five star hotel (though from that point of view it looked pretty much a three star hotel). We stayed at Elaf Bakkah in Makkah which is a 3-star or 4 star hotel and had a much much larger and better menu on buffet for both breakfast and dinner compared to Marriott which was utterly disappointing. Overall Marriott needs to start their check in process a bit better too. If the check outs are scheduled at 12 pm then I don't see why or how the rooms cannot be prepared when people check in at 4pm. This is like massive time range for prep and yet again and again they don't prep. Last time on Hajj, we checked in at 10 pm and the rooms weren't ready (see - 12pm check out and 4pm check in and not ready at 10pm either) and there cannot be any excuse for why the rooms arent ready. Anyways, I will think twice before coming here next time, as spending 800 SAR on below mediocre dinner and overall vibes this time weren't great.
Saqibaltaf
квітень 2024 р.
The hotel is in a good location, there are shuttle buses and golf carts which come every 5/10 minutes to drop you off to two different locations near the mosque. The rooms are spacious and were clean. Rooms were cleaned nicely when asked. Staff were nice. The cleaners would ask everyday if you need anything or if you want your room cleaned. You can also call the guest services if you need anything. The walk is about 5 minutes. You can also walk through Hilton Convention to avoid walking up the hill. They have 6 lifts for each tower, and these were not busy at all. We didn’t wait long for the lifts.
Sadiyah
грудень 2024 р.
The staff service and the cleanliness of the room, particularly the work done by Mr. Ahad, were excellent. Also, the shuttle service was excellent.
Md
серпень 2024 р.
The staff were extremely helpful and well behaved especially the guest expert Tayyeb and Housekeeping boy Shakeel.
Ahmed
серпень 2024 р.
Excellent Location and services Very humble and respectful staff The rooms were very clean
Mahomed
грудень 2023 р.
I recently had the pleasure of staying at Jabal Omar Marriott Hotel Makkah and it was a delight from start to finish. The staff were very friendly and helpful. The room was spacious, well equipped, clean and comfy bed with a to Masjid Haram view Many options for breakfast with a discount for booking customer. The location of the hotel is about 7 min walk but in a hot weather you need a shuttle to the Masjid Haram which they are provided by the hotel.
Riham
червень 2023 р.
24/7 shutter service available. Location is very near to Haram. Staff was very cooperative.
Abdul
липень 2024 р.
The location is very good. Room was very big and clean.
Arooj
жовтень 2024 р.
- I had asked for an early checkin but rooms were not ready at that time so I was provided a free of charge upgrade.
Irfan
серпень 2024 р.
Almost every facility at this hotel went above and beyond my expectations. The food, the hospitality, the distance from the mosque. It’s incredibly difficult to fault this hotel.
Shahir
лютий 2024 р.
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